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Help & Support

  • products & measurements

    • How do I design a shirt online?down arrow

      We predesign each of our fabrics with a recommended preset . Use our real-time customisation tool to change as few or as many elements as you like, before placing your order. The rest of the shirt elements will be produced just as you see in the image.

      You may make changes to our preset options and save them to your profile. You may save up to 3 styles – Casual, Semi-Formal and Formal.

    • Do I need a tailor to take my measurements?down arrow

      Of course not. Take a look at our Sizing page to learn everything you need to know.

    • Do you have Slim Fit shirts and Regular Fit shirts?down arrow

      Yes, we provide both Slim and Relaxed Fits. Slim Fit shirts are more fitted around the chest, waist, hips, shoulder and biceps. Relaxed fit allow for more breathing room around these areas.

    • Are the measurements shirt or body measurements? What is the difference?down arrow

      At BSC, the measurements that you provide us are your Final Shirt Measurements, based on which your shirt will be produced.

      If you’ve taken your body measurements, please add a breathing margin to those measurements to arrive at your final shirt measurements. Our suggestions for margin are as follows:

      To get more details on the difference between shirt and body measurements, please visit our Sizing page.

    • Where do you source your fabrics and accessories?down arrow

      Our fabrics are sourced from only a handful of the biggest mills across the world. Our trims, accessories and interlinings are carefully selected to complement the fabrics.

      To learn more about our fabrics and customisations, click here.

    • Where do you produce the shirts?down arrow

      Bombay Shirt Company shirts are proudly produced at our network of workshops around Mumbai. Each customer’s pattern is digitally configured, the shirt individually hand-cut, and the sewing and fusing carried out using state of the art machines.

      Click here to read about us, our shirts and where they are produced.

    • Will my shirt shrink?down arrow

      We pre-wash all Bombay Shirt Company shirts to avoid shrinking. However, owing to the fine nature of our fabrics, a 2% shrinkage can be expected after repeated washing, which is in line with acceptable tolerances. Make sure to check out and follow our Wash Care instructions to get the best out of your shirts.

    • Where does BSC ship to? What are the charges?down arrow

      We ship both domestically within India and internationally as well. For Domestic orders, shipping is free. For GCC countries, delivery is free facilitated by our Dubai store. For other countries, we charge a small fee associated with each shipment.

    • How are my garment measurements stored & can I change measurements on a current order?down arrow

      We now have a single repository for measurements for a customer's garment. The most recent version of the measurements will be referred to as the base measurement for the customer profile.

      1. Your base measurements stay linked to your profile.
      2. Any updates done from the profile page will update the base measurement and will be applicable to open orders (not in production)
      3. Changes made while creating/editing an order will update the base measurement and link the base with open orders
      4. Changes made while creating/editing alterations will update the base measurement, open orders (not in production) and other open alterations
      5. Once your order/alteration goes into production, the measurements are frozen for the particular order. Any measurement changes from the profile or other orders won't be applied to this order.

    • How long does it take to make and ship?down arrow

      Regardless of where you have ordered from, an indicative time period for your shirt to reach you is 10-14 days for our core fabrics and 21 days for international bespoke fabrics from the time your order is confirmed. Of course, this is dependent on our courier partners as well.

  • pricing, payment options & gift cards

    • What payment options do you offer?down arrow

      You can choose to pay either through our secure net banking facility by Credit, Debit Card, Netbanking or Wallets.

      For International customers, PayPal payments are accepted as well.

    • What currency will I see the prices?down arrow

      For all our customers shopping in India, our prices are displayed in Indian Rupees. For international customers, the prices displayed are in AED, US Dollars, GBP and Euro, depending on your geographical location.

    • I’m based in India, how come I see the prices in Pounds/Dollars?down arrow

      There could be two reasons for it

      First, you may be using a proxy server, in which case we are helpless to change that. We can only suggest you access our website from a local internet connection.

      In other cases, try clearing your browser cache, you should see the price in the intended currency.

    • Does pricing differ based on the customisation combinations that I choose?down arrow

      No, pricing is based entirely on the fabric that you choose. Everything thereafter is included in the price. We rather you focus on coming up with a great design than stress about what you are paying for it. There are two occasions when prices may vary:

      · For chest sizes above 50”, there is an additional 10% surcharge on the MRP of the shirt.

      · Certain trims / accessories like leather and suede patches are chargeable.

    • Are there any additional taxes involved?down arrow

      Our domestic prices are exclusive of GST taxes. Tax is applicable at checkout. For shipments outside of India, taxes & customs duties, if any, must be borne by the customer.