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Help & Support

  • products & measurements

    • How do I design a shirt online?

      We predesign each of our fabrics with a recommended preset . Use our real-time customisation tool to change as few or as many elements as you like, before placing your order. The rest of the shirt elements will be produced just as you see in the image.

      You may make changes to our preset options and save them to your profile. You may save up to 3 styles – Casual, Semi-Formal and Formal.

    • Do I need a tailor to take my measurements?

      Of course not. Take a look at our Sizing page to learn everything you need to know.

    • Do you have Slim Fit shirts and Regular Fit shirts?

      Yes, we provide both Slim and Relaxed Fits. Slim Fit shirts are more fitted around the chest, waist, hips, shoulder and biceps. Relaxed fit allow for more breathing room around these areas.

    • Are the measurements shirt or body measurements? What is the difference?

      At BSC, the measurements that you provide us are your Final Shirt Measurements, based on which your shirt will be produced.

      If you’ve taken your body measurements, please add a breathing margin to those measurements to arrive at your final shirt measurements. Our suggestions for margin are as follows:

      To get more details on the difference between shirt and body measurements, please visit our Sizing page.

    • Where do you source your fabrics and accessories?

      Our fabrics are sourced from only a handful of the biggest mills across the world. Our trims, accessories and interlinings are carefully selected to complement the fabrics.

      To learn more about our fabrics and customisations, click here.

    • Where do you produce the shirts?

      Bombay Shirt Company shirts are proudly produced at our network of workshops around Bombay. Each customer’s pattern is digitally configured, the shirt individually hand-cut, and the sewing and fusing carried out using state of the art machines.

      Click here to read about us, our shirts and where they are produced.

    • Will my shirt shrink?

      We pre-wash all Bombay Shirt Company shirts to avoid shrinking. However, owing to the fine nature of our fabrics, a 2% shrinkage can be expected after repeated washing, which is in line with acceptable tolerances. Make sure to check out and follow our Wash Care instructions to get the best out of your shirts.

    • Where does BSC ship to? What are the charges?

      We ship both domestically within India and internationally as well. For Domestic orders, shipping is free. For GCC countries, delivery is free facilitated by our Dubai store. For other countries, we charge a small fee associated with each shipment.

    • Can I change measurements on a current order?

      Once an order has been placed, it is very hard for us to change measurements. For us to deliver your order in the shortest possible timeframe, we begin production immediately. Send us an email, and we will see if we can help you with your changes.

    • How long does it take to make and ship?

      Regardless of where you have ordered from, an indicative time period for your shirt to reach you is 10-14 days for our core fabrics and 21 days for international bespoke fabrics from the time your order is confirmed. Of course, this is dependent on our courier partners as well.

  • pricing, payment options & gift cards

    • What payment options do you offer?

      You can choose to pay either through our secure net banking facility by Credit, Debit Card, Netbanking or Wallets.

      For International customers, PayPal payments are accepted as well.

    • What currency will I see the prices?

      For all our customers shopping in India, our prices are displayed in Indian Rupees. For international customers, the prices displayed are in AED, US Dollars, GBP and Euro, depending on your geographical location.

    • I’m based in India, how come I see the prices in Pounds/Dollars?

      There could be two reasons for it

      First, you may be using a proxy server, in which case we are helpless to change that. We can only suggest you access our website from a local internet connection.

      In other cases, try clearing your browser cache, you should see the price in the intended currency.

    • Does pricing differ based on the customisation combinations that I choose?

      No, pricing is based entirely on the fabric that you choose. Everything thereafter is included in the price. We rather you focus on coming up with a great design than stress about what you are paying for it. There are two occasions when prices may vary:

      · For chest sizes above 50”, there is an additional 10% surcharge on the MRP of the shirt.

      · Certain trims / accessories like leather and suede patches are chargeable.

    • Are there any additional taxes involved?

      Our domestic prices are exclusive of GST taxes. Tax is applicable at checkout. For shipments outside of India, taxes & customs duties, if any, must be borne by the customer.

    • How does the Loyalty Program work?

      Earn credits each time you shop with us. You may redeem credits each time you place an order or save up for a free shirt (or more). Credits are only applied after the order has been shipped to you.