If you're not completely satisfied with the fit on your first trial shirt, we will alter your shirt or completely remake it free of cost.
If there's been an issue with your sizing, we will always work with you to get it right to the extent possible on the shirt(s) in question. Help us help you, one step at a time.
If you've ordered through our Stores, bring the shirt back to any of our stores - our stylists / master tailors will take a look and suggest necessary changes. For most alterations, our master tailors will have the issue rectified on the spot.
ONLINE & TRAVELLING STYLIST PURCHASES
If you've shopped Online or through a Travelling Stylist appointment, call or write in to us with your issue - we'll help you arrive at the solution.
If you need to send your shirt back for alteration, kindly do so while referencing your name and order number. If you think sending along a well fitting shirt might help, include that in the package. We will credit 100 loyalty points as compensation for the shipping charges.
Once the package reaches us, we'll take care of the rest. All requests take 7 days from the date of receipt. We’ll do our best to get it to you sooner. If there's been an issue with your sizing, we will always work with you to get it right. Help us help you, one step at a time.
Request an alteration by sending an email to [email protected]. Please mention your order number in the email. Give us some detail about what is wrong with your shirt. If you don’t like your fit, please send us images while wearing the shirt from the front, back and side views. Based on your email, our customer service team will quickly determine whether your shirt requires a minor alteration or a free remake.
UAE customers can go to Dubai store for alterations. For other international customers, we offer alteration credit on your first order.
Take the shirt in question to a local tailor for alteration, we will reimburse up to 750 loyalty points (50 points per dollar) on display of a valid receipt.
Alternatively, if you'd like for us to alter the shirt for you, kindly send it back the below mentioned address. Return shipping fees and duties will not be borne by Bombay Shirt Company.
* Since our products are custom made especially for you, we do not accept returns. All sales are final.
* The discretion to accept alterations remains the sole right of Bombay Shirt Company.
* Alterations will only be processed within 14 days of the orders reaching the customer. This is applicable for purchases through Stores, Online and Travelling Stylists.
* Alteration charges, if any, are collectible upfront.
Minor alterations, will be processed within 7 business days from the date of receipt of your shirt.
Free remakes will be shipped to your address free of cost within 7-10 business days.