How do I calculate my custom measurements ?

Our proprietary FitSmart algorithm will calculate your unique measurements – all you need to do is answer a few simple questions. There is no need for you to measure yourself or have anybody else measure you.

Are the measurements garment or body measurements? What is the difference?

The measurements we calculate and save are your Final Garment Measurements, based on which your order will be produced. You are not required to measure your body size / measurements or provide us with any measurements at all.

Will my garment shrink?

Owing to the fine nature of our fabrics, a 2% shrinkage can be expected after repeated washing, which is in line with acceptable tolerances. Make sure to check out and follow our wash care instructions to get the best out of your garments.

How long does it take to make and ship?

Regardless of where you have ordered from, an indicative time period for your garment to reach you is 10-14 days from the time your order is confirmed. If you are a first time customer and require a trial shirt, we will try and facilitate the entire order, including the trial, within a period of two weeks.

Why do I see prices in a different currency to where I am located ?

There could be two reasons for it. First, you may be using a proxy server, in which case we are helpless to change that. We can only suggest you access our website from a local internet connection. In other cases, try clearing your browser cache, you should see the price in the intended currency. If this doesn’t work, please contact our Customer Experience team who will be happy to help you place your order.

Shipping Policy

We take about 10 days to ship your custom-made shirt. In case you have ordered an imported fabric, we take 21 days to ship your order. If you've ordered more than 3 shirts, we send you the first shirt as a trial in 7 days, and once you've confirmed you're happy with the fit, we process the rest of the order.
Please note, that in case of any unfortunate events there can be a slight delay in delivery. Though, we try our best to have your custom-shirt delivered to you in time. In rare cases when a fabric you've selected is not available, our Customer Care team will get in touch with you to help select an alternate option. If you're not happy with the alternate fabric, we will refund your money back.
We shall keep you updated with status of your order via email and SMS -- both when it's placed, and when it's shipped out.
In case you're shopping at one of our stores, we will send you an email and SMS when your shirt is ready for pick up.

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