How do I calculate my custom measurements ?

Our proprietary FitSmart algorithm will calculate your unique measurements – all you need to do is answer a few simple questions. There is no need for you to measure yourself or have anybody else measure you.

Are the measurements garment or body measurements? What is the difference?

The measurements we calculate and save are your Final Garment Measurements, based on which your order will be produced. You are not required to measure your body size / measurements or provide us with any measurements at all.

Will my garment shrink?

Owing to the fine nature of our fabrics, a 2% shrinkage can be expected after repeated washing, which is in line with acceptable tolerances. Make sure to check out and follow our wash care instructions to get the best out of your garments.

How long does it take to make and ship?

Regardless of where you have ordered from, an indicative time period for your garment to reach you is 10-14 days from the time your order is confirmed. If you are a first time customer and require a trial shirt, we will try and facilitate the entire order, including the trial, within a period of two weeks.

Why do I see prices in a different currency to where I am located ?

There could be two reasons for it. First, you may be using a proxy server, in which case we are helpless to change that. We can only suggest you access our website from a local internet connection. In other cases, try clearing your browser cache, you should see the price in the intended currency. If this doesn’t work, please contact our Customer Experience team who will be happy to help you place your order.

ALTERATIONS, EXCHANGES, REFUNDS

Alteration
Exchanges
& Refunds

We offer free alterations, exchanges, or refunds (as applicable) within 30 days from the date of delivery, available only within India.
You can choose to:
Bring your garment to any of our stores, or
Request a free home pickup within the 30-day window.

Post 30 Days
After the initial 30-day period, alterations are chargeable at a flat fee depending on the type of alteration required.
Please visit any store or contact our customer service team to understand the applicable charges. Details are also available in our Terms & Conditions
Ready-to-Wear (RTW) Garments
RTW garments are not eligible for alterations, except for garment length,
which is only available in-store.

Returns or exchanges for RTW items will only be accepted if:
The garment is unused and unwashed
All original tags are intact
We reserve the right to decline any return if the garment fails our internal quality check.
Refunds are processed within 7 working days after receiving the garment.
No alterations, exchanges, or refunds are allowed on Sale items.
We do not offer alterations / exchanges / refunds for customers based outside India.